About Us

Mission Statement

GOLDEN LIGHT Healthcare is committed to the vision of supporting people to ‘live a better life’ which is achieved through the delivery of an enabling service that meets the highest standards and supports individuals to exercise personal choice and control, maintain their independence, dignity, and quality of life in the comfort of their own home.

Our Values are central to everything we do and will be upheld by our trained staff team:

• We are      committed to offering high quality care and support services delivered      with dedication, compassion, empathy, and sensitivity.

• We recognise      that the little things are important, and we will work with our clients      and their families/carers to ensure that support is tailored to meet their      specific needs and requirements.

• Working      together, we actively respect and encourage the right to independence and      support people to achieve their aspirations and live full and meaningful lives.

• We actively      listen and respond to the people we support, promoting a culture of      involvement and participation.

• We strive to      create a safe, friendly, and caring environment, where people are treated      with courtesy, dignity, and respect.

• We treat      people fairly and behave with honesty, integrity, and openness always.

• We recognise      that our staff are our greatest asset. We actively promote a culture of      learning and development – supporting our staff to be the best that they can be.

We strive to provide the highest quality Support care in Greater London, Essex and surrounding areas. We also strive to exceed the expectations to be safe, well led, effective, caring, and responsive.

Values

Integrity: We adhere to moral and ethical principles and commit to being honest and doing the right thing ALWAYS. We firmly believe that integrity is fundamental to building relationships and trust with both our co-workers and clients. We have zero tolerance for politics, hidden agendas, or passive-aggressive behaviour

Compassion: We value the ability to have compassion for both our clients, co-workers, and community. We are empathetic by understanding to reserve judgment and respecting how other individuals feel, and then driven by our desire to help.

Accountability: We value the ability of our staff and organization to honour our commitments, to clients and to each other. We take ownership of our work and promptly correct mistakes to the greatest extent possible.

Customer Commitment: We value the ability to always go above and beyond to meet and exceed our client’s expectations

Innovation: We value a culture of a desire to always improve through innovation and continuous learning